Are the products authentic?
We select products from established Japanese hobby retailers and show manufacturer information on product pages. Product names and trademarks belong to their respective owners.
Are items held in Ontario?
Unless a listing expressly says it is local stock, no. Products are sourced from Japan. An availability label does not mean an item is physically in Ontario.
When will my order arrive?
The total time depends on product availability, preorder release, international transport, customs processing and Ontario delivery. The local-carrier estimate begins only after handoff in Ontario; it is not the total order-to-door time.
Why is Ontario delivery charged separately?
Local delivery is shown at checkout according to parcel weight and service level, so product prices and delivery charges remain clear.
Will tax be added at checkout?
The store is not currently registered to collect GST/HST from customers, so GST/HST is not added to the displayed product price at checkout. This information will be updated if our registration status changes.
Will I receive a customs bill at my door?
Our intended fulfilment model is for Purplestar Anime to receive and clear goods in Ontario before local delivery. If an individual order requires a different arrangement, we will disclose it before checkout.
Can several preorders ship together?
Only when retailer rules, release dates, parcel limits and a reasonable wait allow it. We will not hold an available item indefinitely to combine it with a distant release.