Refund policy

Returns and refunds — Purplestar Anime

For a voluntary change-of-mind return, email purplestarmapper@gmail.com within 14 days after delivery. The item must be unopened and unused, with factory seals and collectible packaging intact. Do not send an item until we confirm the return instructions and address by email. You are responsible for tracked return postage on a voluntary return. After receiving and inspecting the item, we will confirm the approved refund amount. The original delivery charge is not refunded for a voluntary change-of-mind return unless required by law.

If you receive an incorrect, damaged or defective item, email us as soon as possible with your order number and clear photographs of the shipping carton, product box and issue. Please retain the packaging during review. We will provide the remedy required by applicable law and will not charge you return postage where the law requires us to bear it.

Preorder release dates can change. If a release is cancelled or an item cannot be supplied, we will contact you and refund the affected item in full. For a cancellation request, email us with your order number; we will explain the options available for that order.

Approved refunds are issued to the original payment method. The time for the refund to appear depends on your payment provider. This voluntary-return process does not limit statutory cancellation, refund or other consumer rights.